Paul Harding

Customer Success Director, Proactis

Paul joined the business in 2021 and brings a wealth of experience to the business; he has previously held a number of senior customer service positions at Coda plc, UNIT4, Stibo Systems, TechnologyOne and has extensive knowledge of commercial, government, not for profit and education business sectors, along with hands on knowledge of delivering and supporting SaaS (Software as a Service) solutions.

For the UK business, Paul will be responsible for ensuring the highest level of customer experience covering Professional Services, Training and Customer Support.

Session Details

User Adoption: Recognising Procurement as a Value Creator

One of the most important keys to the success of a transformational procurement project is the ability to gain organisation-wide adoption. So, how do organisations realise adoption’s value and optimise investment into it in order to deliver sustainable benefits/ROI?

Benefits of attending this session:

  • Explore how cloud-based procurement applications drive adoption through user experience
  • Examine the power of internal perception
  • Gain practical advice to shape your user adoption strategy