Adrian Gibson

Customer Services Director, Proactis

Adrian is the Customer Services Director at Proactis, with responsibility for account management, professional services and customer support. In short, ensuring customers receive the best possible experience from all their interactions with Proactis and its solutions.

As you would expect, Adrian is passionate about customers and how they get the optimum outcomes from their relationship with Proactis, i.e. value realisation. He has previously held senior management positions in the NHS and Local Government as a procurement practitioner and leader.

Session Details

Procurement Success – The Importance of User Adoption

Adoption is the most critical element of any project but often the most challenging. So, how do organisations realise its value and optimise investment into it in order to deliver sustainable benefits/ROI?

Benefits of attending:

  • Explore how cloud-based procurement applications can create a personal shopping experience that drives adoption through a user experience.
  • Glean insight from Proactis customers who have undertaken successful adoption programs.
  • Take away practical advice to help shape your user adoption strategy.